Articles

How many new customers did you have over the past week? How much time do you spend on one customer? Who is the favorite manager of your customers? The OmniOmni’s aggregated statistics will help answer these questions. Here we explain in details what it is and why you need it.

WhatsApp is the world’s most popular messenger. As of January 2022, two billion people use it worldwide. However, its management does not encourage commercial activities in ordinary accounts, therefore it is difficult for companies, especially small ones, to communicate with customers and promote themselves via the messenger without the risk of blocking.

Companies use social media to communicate with customers, receive orders, and process complaints and claims. 89 % of people purchase goods or services of the brand they follow, and 85 % recommend the company to their relatives and friends. But it is easy to lose loyalty — 49 % of unsubscriptions are caused by poor service or support.

Stop for a minute and do not thick about your product. You have worked hard enough to be confident in its quality. But your products will remain in stock and services will not be wanted without a respective service level. How to establish communication with customers right from the start?